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Du Cane Rd, Shepherd's Bush, London W12 0HS, UK – 020 3313 1000
Consistently good experiences here. Friendly and knowledgable staff throughout. The building is maze-like, so allow yourself some extra time when visiting! The Drexciyan subway was a nice surprise.
My clinic has just been moved here from Charing Cross hospital. First impressions were that Hammersmith Hospital is a lot older building, and it wasn't very clear how to get to Outpatients from the reception entrance. After some accurate directions from a security man, I found where I needed to be. Check in is by touch screen and gives information on where to sit. The announcement system to call patients is very good. It combines a voice message, with a large screen display telling you which room to go to. Seating was comfortable and well laid out. Appointments were running around 30 minutes late, but at least there are white boards showing the expected delay and these are updated frequently. Much better than any other hospital I've been to. Waiting time for a blood test was very long. I took number 49 when 25 was shown on the screen. I waited around 40 minutes to be seen. It is sensible to use that time to book your next appointment. Queueing again was rather long. This time around 15 minutes. I got the impression that the staff were trying their best to provide a good service. They appeared to be working as quickly as possible, but the computer systems in operation seem to be slow and cumbersome to enter data into. One fact that wasn't dealt with, was that although there was a water dispenser available, the cups had run out. Next time I'll take a bottle to fill up. Parking is available at the front of the hospital, but I'm not sure what it's like as I used a scooter to travel there. There is dedicated solo motorcycle parking by the entrance, and also cycle racks. Both are convenient and free to use. The nearest tube station is East Acton and there are bus services running right outside the hospital. I know one route goes via Shepherd's Bush and Hammersmith.
Acton Ln, London NW10 7NS, UK – 020 8965 5733
I want to praise please today the excellent patient service from Ms Lizz C., medical health advisor from Patrick Clement Department, 2nd floor. She helped me to make the best option of the reason I went there, and not just this, even further advices as well. She understood very well why I was here and she made me smile today, and also I will come with much confidence for the next visit. Please I want to recommend this wonderful lady with a right attitude! Thanks
A good clean hospital that gave my mother an emergency breast surgery operation. I waited overnight to take her home after her recovery, & the staff couldn't have been better. Wonderful doctors, kind nurses (please give them a rise above inflation) even the porters & staff in the shop had a kind word & a smile. Thank you ,thank you , thank you xxx
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